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2:15 PM - 3:05 PM EST  |  Wednesday 19

How Gant Travel uses Speech Analytics to Ensure Smoother Customer Journeys

Kurt Mosher

Kurt Mosher
Chief Operating Officer

Jim Conner

Jim Conner
Director of Operations

Luke Schulta

Luke Schulta
Contact Center Systems Administrator

Transformational CX

Undertaking a new technology initiative like speech analytics, even when you know it will help with quality assurance and customer experience objectives can be a taunting task for any organization. How do you prepare, plan, execute, enroll and also engage your most important assets, your employees to ensure optimal success in your roll out? Equally important, you have spent the money for this technology, how do you go about achieving some measure of success and ROI in short order?

Join innovative travel management leader Gant Travel’s COO, Kurt Mosher, Jim Conner, Director of CE Quality and Training and Luke Schulta, Contact Center Systems Administrator as they as they share how their progressive organization successfully deployed and rapidly evolved their use of speech analytics to become a critical business tool across their enterprise.