Add to calendar
Transformational CX
3:10 PM - 3:55 PM EST | Tuesday 18
How New York Life Does CX

Denise Lee YohnBrand Leadership Expert | Speaker | Author

Jonathan BennettCVP, Head of Service Analytics
Join Denise and Jonathan as they discuss how New York Life started their speech analytics program, its use in understanding client experience, the metrics they have developed to date and the program initiatives they have planned or underway.