2:15 PM - 3:05 PM EST | Tuesday 18
How RDI Sightline hits a Grand Slam for its Clients with Speech Analytics
Stacy DyeSVP/GM of Quantitative Insights
Carlos AyalaSpeech Analyst
Josh JonesSpeech Analyst
Chris AlbertSenior Director, Insights & Analytics
The game changing applications of Speech Analytics as a “must have tool” for contact centers have broadened considerably beyond traditional but still important use cases such as automating QA and improving agent performance.
Join progressive service solution provider RDI Sightline’s Stacy Dye, Carlos Ayala, Josh Jones and Chris Albert as they share how this multifaceted organization has taken an innovative 4 prong approach in leveraging their interaction analytics program to support client acquisition, agent performance, optimal client business outcomes and in-depth data reporting and analysis across their enterprise.