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2:15 PM - 3:05 PM EST  |  Tuesday 18

How RDI Sightline hits a Grand Slam for its Clients with Speech Analytics

Stacy Dye

Stacy Dye
SVP/GM of Quantitative Insights

Carlos Ayala

Carlos Ayala
Speech Analyst

Josh Jones

Josh Jones
Speech Analyst

Chris Albert

Chris Albert
Senior Director, Insights & Analytics

Insight to Action

The game changing applications of Speech Analytics as a “must have tool” for contact centers have broadened considerably beyond traditional but still important use cases such as automating QA and improving agent performance.

Join progressive service solution provider RDI Sightline’s Stacy Dye, Carlos Ayala, Josh Jones and Chris Albert as they share how this multifaceted organization has taken an innovative 4 prong approach in leveraging their interaction analytics program to support client acquisition, agent performance, optimal client business outcomes and in-depth data reporting and analysis across their enterprise.