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3:10 PM - 3:55 PM EST  |  Wednesday 19

How Shellpoint Mortgage Underwrites a Better Outcome with Speech Analytics

Jeremy Shaffer
Speech analytics - Analyst

Carlo Santana

Carlo Santana
Quality & Speech Analyst - SMS Compliance

Patrick Landis

Patrick Landis
Director, Quality Control

The New Contact Center Agility

Join Shellpoint Mortgage Servicing’s Patrick Landis, Director of Quality Control, Jeremy Shaffer, Quality & Speech Analyst and Carlo Santana, Quality & Speech Analyst as they share how SMS has successfully implemented and evolved their speech analytics program to support their business goals of optimizing positive customer experience and achieving ideal business outcome while maintaining regulatory compliance