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1:20 PM - 2:15 PM EST  |  Wednesday 19

The Experience Means Everything: The power and practicality of sustaining your business through connection with your customer

Micah Solomon
Author/ Speaker/ Consultant/ President & CEO

General Sessions

An absorbing and often humorous look at how to engage today’s breed of customer, drawn from the experiences of customer service consultant and bestselling author Micah Solomon.


• The power of “everyday wow”
• The positives and perils of trying to out-amazon-Amazon
• The many ways AI can enhance the customer experience within The AI Triangle™
• The importance of striving to succeed within all four quadrants of the Solomon Service Culture Matrix™