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3:10 PM - 3:55 PM EST  |  Tuesday 18

“Real World Stories from the Frontline” A Panel based Discussion

Donna Fluss

Mike Hull
CallMiner - Customer Success Director

Lauretta Campestre
Sr. Director, Customer Success

Misty Mastracco
Sr. Director, Customer Success

Collections in Current Times

Noted Contact Center expert Donna Fluss will moderate a panel of three senior accomplished speech analytics experts comprised of Lauretta Campestre, Michael Hull and Misty Mastracco as they disucss their own experiences and that of their clients on the topics on:

  • How AI positively impacts the Enterprise
  • The shift to AQM
  • Collections in a Recession