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2:15 PM - 3:05 PM EST  |  Wednesday 19

Understanding the Value of Speech Analytics, Featuring Otter Products

Bob Moore
Sr. Manager, Product Marketing

Carolina Restrepo

Carolina Restrepo
Associate Manager, Consumer Experience Team

Insight to Action

Organizations increasingly realize that dialogs between customers and agents contain a wealth of valuable information. Speech analytics delivers insights from this frequently ignored resource.

In this session, Carolina Restrepo from Otter Products will explain the innovative ways that Otter is using speech analytics technology to extract customer interaction insights for remarkable results.

Attend this session to learn how to put the voice of your customers to work to improve customer experience, influence development of superior products and services and make your contact center more efficient, to name a few.