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2:15 PM - 3:05 PM EST  |  Tuesday 18

Zero to Critical Business Tool in 12 Months

Ben Harper

Ben Harper
Business Analyst

The New Contact Center Agility

Undertaking a new technology initiative like speech analytics can be a daunting task. How do you prepare, plan, execute, enroll and then engage your most important assets – your employees – to ensure a successful roll out? And, how do you achieve rapid benefits and measurable ROI?

Join innovative transport insurance leader Freeway Insurance’s business analyst, Ben Harper in this presentation to discover how their organisation successfully deployed and rapidly evolved their speech analytics program to quickly gain important insights that aided significant improvements on how they manage cancellations, debt recovery and vulnerability while simultaneously helping agents be more effective, efficient, compliant and engaging.