Carlo Santana

Quality & Speech Analyst - SMS Compliance
Shellpoint Mortgage

Carlo Santana has been with Shellpoint Mortgage for 4 months as a speech analyst. Prior to joining Shellpoint, Carlo was in quality assurance at another organization where he had his first introduction to CallMiner and transitioned to a speech analyst role.  He is BIA and BIA+ certified.

Will be presenting

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3:10 PM - 3:55 PM EST  |  Wednesday 19

How Shellpoint Mortgage Underwrites a Better Outcome with Speech Analytics

The New Contact Center Agility