Jeremy Shaffer

Speech analytics - Analyst
Shellpoint Mortgage

Jeremy is responsible for front end maintenance as well as search and category builds at ShellPoint Mortgage Servicing. He also functions as a liaison, gathering requirements for future builds from current business partners and introducing CallMiner to new ones. His love of Speech Analytics has taken him on a journey half way across the country to continue his career working with CallMiner.

Jeremy is a Wayne State University graduate with BBAs in Accounting and Finance.

Will be presenting

Add to calendar

3:10 PM - 3:55 PM EST  |  Wednesday 19

How Shellpoint Mortgage Underwrites a Better Outcome with Speech Analytics

The New Contact Center Agility