Sr. Director, Customer Success
Lauretta has more than 10 years of industry experience in accounts receivables management and consumer contact services. She has successfully been a part of and managed teams including; client services, information technology, client relations, quality assurance, and compliance.
She implemented the CallMiner platform and managed the partnership, before coming over to CallMiner customer success team in 2015. She has provided consultation to various clients across expansive industries during their implementations of and continuous management of their speech analytics programs.