Shep Hyken

Customer Service & Experience Expert, Chief Amazement Officer

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Will be presenting

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12:25 PM - 12:30 PM EST  |  Wednesday 19

Welcome to CETX 2020: Day 2

General Sessions
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12:00 PM - 12:30 PM EST  |  Tuesday 18

Welcome to CETX 2020: Opening Remarks

General Sessions
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3:55 PM - 4:00 PM EST  |  Tuesday 18

Wrap Up

General Sessions
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3:55 PM - 4:00 PM EST  |  Wednesday 19

Closing Remarks

General Sessions