Stacy Dye

SVP/GM of Quantitative Insights
RDI Sightline

Stacy works with brands across the United States to leverage the power of customer experience research and insights to fuel business growth. During her 20+ years in research, she has worked with clients across a broad range of industries to drive understanding, acceptance, and ultimately, usage of research as a tool to improve sales and customer satisfaction. She is a skilled facilitator of strategic and action planning sessions, which assist clients by engaging employees (from executive to line level) to create long-range plans to improve research results, and long-term growth. Additionally, as head of quantitative insights for RDI Sightline, she works with clients to elevate the profile of the contact center from “call maker/taker” to business insights contributor, utilizing a combination of traditional research methods alongside innovative technologies, such as speech and text analytics. 

Will be presenting

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2:15 PM - 3:05 PM EST  |  Tuesday 18

How RDI Sightline hits a Grand Slam for its Clients with Speech Analytics

Insight to Action
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3:10 PM - 3:55 PM EST  |  Wednesday 19

Turning AI Fueled Insights into Action

Insight to Action