Chief Operating Officer
State Collection Service Inc.
Tracy Dudek is State’s Chief Operating Officer with responsibility for all call center operations, including four call centers with a mix of on-site and remote staff. She led the implementation of speech analytics technology, including the more recent real-time analytics. Dudek continues to lead the team’s ongoing use of speech analytics to improve representative performance, patient satisfaction and client results. In 2018, Dudek was named a “Female RCM Vendor to Know” by Becker’s Healthcare Magazine in additional to her speech analytics implementation successes being recognized by Speech Technology Magazine.
Will be presenting
3:10 PM - 3:55 PM EST | Wednesday 19
2:15 PM - 3:05 PM EST | Tuesday 18